Synoptix Limited - SunSpectrum

Let us help you decide what is right for your environment to achieve system support at a cost effective price point that meets your budgetary requirements as well as your business needs.

What is available?

OS Support only - per CPU (Solaris 10) or per System (All previous versions of Solaris)

Software Application only support - e.g. Sun ONE Web server, VERITAS Volume Manager.

Hardware Support only (AMD Opteron based servers only)

System Support - Hardware and OS.

Bronze M-F, 9-5 telephone, parts shipped to site second business day.

Silver M-F, 7-7 telephone, on-site parts and Engineer M-F, 9-5, four-hour response within business hours.

Gold 24*7 telephone, on-site parts and Engineer M-F, 7-7, four-hour response within extended business hours.

Extended Gold 24*7 telephone, onsite parts and Engineer, four-hour response.

Platinum 24*7 telephone, onsite parts and Engineer, two-hour response.











						Let us help you decide what is right for your environment to achieve system support at a cost effective price point that meets Let us help you decide what is right for your environment to achieve system support at a cost effective price point that meets your budgetary requirements as well as your business needs. What is available? OS Support only - per CPU (Solaris 10) or per System (All previous versions of Solaris) Software Application only support - e.g. Sun ONE Web server, VERITAS Volume Manager. Hardware Support only (AMD Opteron based servers only) System Support - Hardware and OS. Bronze M-F, 9-5 telephone, parts shipped to site second business day. Silver M-F, 7-7 telephone, on-site parts and Engineer M-F, 9-5, four-hour response within business hours. Gold 247 telephone, on-site parts and Engineer M-F, 7-7, four-hour response within extended business hours. Extended Gold* 247 telephone, onsite parts and Engineer, four-hour response. Platinum* 24*7 telephone, onsite parts and Engineer, two-hour response.












	SunSpectrum Support is a portfolio of service plans for systems, storage, software and the enterprise that focuses on deliveri SunSpectrum Support is a portfolio of service plans for systems, storage, software and the enterprise that focuses on delivering proven expertise and responsive, consistent service quality, to help you achieve high availability within your IT infrastructure. When you choose SunSpectrum Support, you get more than the typical service relationship. With one overarching support agreement, Sun provides you with virtually everything you need: integrated hardware and operating system support for your systems; hardware and firmware support for your data storage; operating system-specific coverage; and options for your production system software.